I feel for the guys and girls in tech support. Really. I’ve thankfully never had to do it, but every time I heard the lady at my ISP ask me about the “little icon with the computers in the right hand corner” I could feel her pain. It’s not even the people’s fault: not everyone can (or should) be techy.

In the end, some users just won’t understand, so it’s pointless trying to talk them through. The easiest way out is to just tell them something, anything, calm them down for a while, then go over and figure out the problem by yourself. The PC Dice make sure you never run out of inspiration.

You get 3 dice: one for the problem, one for the culprit and one for the solution. Just roll and put the poor user’s heart at ease; he won’t understand what you’re saying anyway.

How much under $29.99?
Some: $19.99 on ThinkGeek.com.